Discorduo by Creole AIRefund & Cancellation Policy
1. Merchant of record
Our order process is conducted by our online reseller Paddle.com, which is the merchant of record for all orders. Paddle handles payments, taxes, invoices and refunds. Paddle’s buyer terms apply to your purchase.
2. Refunds
You may request a refund within 14 days of a purchase or subscription renewal by emailing discorduo@creoleai.com with your order email, or by contacting Paddle through the link in your receipt. Approved refunds are returned to the original payment method. When a payment is refunded, the paid access provided by that payment ends. Partial refunds end the paid access provided by that payment in full. Nothing in this policy limits any refund or cancellation rights you have under applicable consumer law.
3. Cancelling a subscription
Monthly plans renew automatically. You can cancel at any time from the subscription management link in the extension’s plan page or in your Paddle receipt. Cancellation takes effect at the end of the current paid period; you keep access until then and you will not be charged again. Cancellation by itself does not refund a payment that has already been made.
4. Lifetime plan
The Lifetime plan is a one-time payment. It can be refunded within the refund window above. After that window, it is non-refundable except where required by law.
5. Failed or duplicate payments
If you were charged but your plan did not activate, or you were charged twice, contact discorduo@creoleai.com and we will fix it or refund you.
6. Contact
Creole AI, correspondence only via discorduo@creoleai.com (no public street address published yet; available to verified buyers or regulators on request) · discorduo@creoleai.com